+ When are my rentals due?

All rental items must be returned by the due date and time on the rental agreement. Please check your rental agreement for full instructions.

+ Can I use a Debit card for my rental?

Yes, we now accept debit or credit. However, we recommend credit cards, since processing the deposit refund can take 3-5 days.

+ What are your turnaround times?

Photo Prints: 1-2 Days
Fine Art Prints: 2-3 Days
Canvas Wraps: 3-4 Days
Please note that these are approximations. For large orders, please call for a quote.

+ What color profiles do you accept?

All images must be in the sRGB or Adobe RGB color profiles. Please no CMYK! Please limit all photo prints to 8 bit color mode. 16 bit color is possible only for canvas and fine art printing.

+ What DPI do you print?

We can print up to 600 DPI on prints up to 12" on the short side. Anything over 12" (short side) can be printed as high as 300 DPI. We recommend no lower than 240 DPI for small prints and 150 DPI for large prints.

+ Can I submit TIFF files for online printing?

Our online printing application does not support TIFF files. Please export photos as high-quality JPEG or JPG before attempting to create an order online.

+ Is TIFF better than JPEG?

This is a common misconception. TIFF is lossless, which is useful for editing photos, especially if you open and close your images a lot. However, the file size is not practical for sending via internet. JPEG is great for final export, since it will only apply compression once and will have no discernable degradation.

+ What are your turnaround times?

Turnaround times vary by process and are as follows:
Film Developing – C41/B&W: 24 hours (if turned in before noon)
Film Developing – E6: Aproximately 1 week
Film Developing with Scanning/Prints: Add 2-4 business days to developing time.
Please note that these are approximations. For large orders, please call for a quote.

+ Why are my scans at 72 DPI?

72 DPI is the default resolution output of the Noritsu and Frontier scanners. We know this scares people. Rest assured, you're not getting a low resolution image. This is simply a number that applies to the medium by which the image will be viewed. 72 DPI is typical for web, 300 DPI is typical for small prints and 200 DPI is typical for Large prints, etc. The best way to judge the size of the image is with the pixel dimentions or the uncompressed megabyte size. Another way to look at this is, "you can slice a 12" pizza as many times as you want, but it's still a 12" pizza." Mmmm, pizza.

+ What do you do with my negatives?

Orders marked for pickup are held for 60 days. Mail-out orders are sent out right away, except in certain cases for high-volume customers. Unclaimed negatives will be shredded to protect the privacy of the customer.

+ My film scans are smaller than your advertised size

This is a common misconception. You see, a few years back when Photoshop was the standard photo editing application, you had to open up the "Image Size" window to see the image dimensions. Within this window you can see the UNCOMPRESSED file size in megabytes, pixel dimentions, etc. Nowadays, with the popularity of Adobe Lightroom, most people go by the pixel dimentions. Pixel dimentions are cumbersome, however, and hard to remember so we use megabytes in our lab.

+ What are your shipping charges?

For all film orders we charge a flat rate of $7.99 per order via USPS Priority. No matter how many rolls you send, the price stays the same.

+ Do you develop disposable cameras?

Absolutely! We develop both C41 and B&W disposable cameras.

+ Do you process film for other labs?

Yes! We offer lab-to-lab discounts for film processing, scanning and printing. Please call Aaron @ 949-250-7073 ext. 105 for info.

+ What is your return policy?

7 days store credit with receipt. Item must be in original condition. Other exclusions apply.