F.A.Q

rental

When are my rentals due?

All rental items must be returned by 10:00 am the day they are due. Please check your rental agreement for full instructions.

Photo Lab

What color profiles do you accept?

All images under 12x18 must be in sRGB color profile, unless requested in special instructions. For images larger than 12x18, Adobe RGB profile is also accepted. Please no CMYK or ProPhoto RGB. Limit all photo prints to 8 bit color mode. 16 bit color is possible only for canvas and fine art printing.

What DPI do you print?

We can print up to 640 DPI on all prints up to 12x18 inches. 16x20 and larger can be printed as low as 200 DPI and up to 300 DPI. We recommend no lower than 150 DPI for very large prints.

film scanning

Why are my scans at 72 DPI?

72 DPI is the default resolution output of the Noritsu and Frontier scanners. We know this scares people. Rest assured, you're not getting a low resolution image. This is simply a number that applies to the medium by which the image will be viewed. 72 DPI is typical for web, 300 DPI is typical for small prints and 200 DPI is typical for Large prints, etc. The best way to judge the size of the image is with the pixel dimensions or the uncompressed megabyte size. Another way to look at this is, "you can slice a 12" pizza as many times as you want, but it's still a 12" pizza." Mmmm, pizza.

What do you do with my negatives?

We store negatives for 90 days. We no longer hold negatives for later shipment except in certain cases with high volume customers. Unclaimed negatives will be shredded to protect the privacy of the customer.

My film scans are smaller than your advertised size

This is a common misconception. You see, a few years back when Photoshop was the standard photo editing application, you had to open up the "Image Size" window to see the image dimensions. Within this window you can see the UNCOMPRESSED file size in megabytes, pixel dimensions, etc. Nowadays, with the popularity of Adobe Lightroom, the megabyte size isn't visible. Alternatively, you can confirm the size of the scans by cross referencing the pixel dimensions.

Do you offer custom scans?

Custom scans are available upon request. There is an additional $5 per roll for this service.

What Are your turnaround times?

Turnaround times vary by product and are as follows:
Film Processing: 4 hours, if turned in before noon
Film Processing with Scanning/Prints: 3-4 days (Add 1 day for Frontier)
Photo Prints: 1-2 Days
Fine Art Prints: 2-3 Days
Canvas Wraps: 3-4 Days
Please note that these are approximations. For large orders, please call for a quote.

store

What is your return policy?

7 days store credit with receipt. Item must be in original condition. Other exclusions apply.

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